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Web Hosting Availability Guarantee
Rev. 02JAN01

COVERAGE
This Website Availability Service Level Agreement applies to Total Computer Solutions accounts in good financial standing ("Service")

SERVICE LEVEL
Total Computer Solutions endeavors to have the content of your website available for http access by third parties 99.9% of the time ("Website Availability").

CREDITS
In the event that there is no Website Availability, Total Computer Solutions will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

In order for you to receive a credit on your account, you must request such credit within ten (10) business days of experiencing no Website Availability. You must request credit by sending an electronic mail message to support@totalcompsol.com. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your website, and such other customer identification requested by Total Computer Solutions. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Website Availability.

RESTRICTIONS
Credits shall not be provided to you in the event that you have no Website Availability resulting from (i) scheduled maintenance as posted from time to time at www.totalcompsol.com, (ii) your behavior or the performance or failure of your equipment, facilities or applications (including coding), or (iii) circumstances beyond Total Computer Solutions' reasonable control, including, but not limited to, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your website.